I hate to write a negative blog post about a tech publisher’s ebooks program, but I’m afraid they’ve driven me to it…
[May 20111 Update: Manning has changed things and you can now download any books you've ever bought from them anytime. Yay! My other criticisms still stand, but this is an improvement!]
Firstly, easily half of the MEAP titles I’ve purchased never make it to publication, after languishing for months and months while I get E-mails about the authors being hard at work on the book.
Not that I don’t sympathize, writing a book is from what I understand Really Hard, but as a consumer if I’ve signed up to buy something, I expect a completed product to come out the other end. To be fair, Manning does offer either a refund or an exchange plus a bonus free e-book, but most of the truly hot topics that I found interesting were MEAP books again, so the cycle repeats.
Secondly, Manninguses the Yahoo Store for their ebook delivery. Wow, what a nightmare. You get n days to download your book once they send you the email, and then POOOF your purchase goes off into the ether. Compare and contrast with O’Reilly and Associates and the Pragmatic Programmers (two publishing houses I can’t recommend enthusiastically enough.) where you can re-download your purchases anytime, for *life*.
If you buy early access titles fom either of these publishers, you are not chained to your email for fear that the ticking timebomb of your download notice will expire when you’re not looking.
In general, I think Manning really needs to take a long, hard look at its store front user experience. I’m not saying I’ll never buy a title from them again, but I am saying it’s a HECK of a lot less likely that I will, and I’ll always choose pragprog or O’Reilly if I have a choice..